Welcome to the Montana Healthcare Programs
Provider Information Website.
Provider Services Changes Coming in April
March 11, 2026
The Provider Services Portal will transition to a new Single Sign-On platform, ICAP, effective April 13, 2026.Existing users of the Provider Services Portal will be automatically transitioned to ICAP using the email address currently on file. Between April 6–10, 2026, users will receive an email containing a temporary password and a link to access ICAP.
When logging in for the first time, use your email address as the username and the provided temporary password. You will then be prompted to create a new password to complete your ICAP registration.
Once logged in, you will see a Provider Tile on the ICAP home page. Click the Provider Tile to access the Provider Services Workbench.
Although users may register early, access to the Provider Services Portal through ICAP will only be available beginning April 13, 2026. Users will continue to access the Provider Services Portal as usual until April 13, 2026.
Temporary Expanded Provider and Member Support Call Center Downtime
August 21, 2025
The provider and member support call centers will have temporary expanded downtime. The downtime will be weekly. Thursdays 3:30 PM - 4:30 PM.
The expanded downtimes will be in place to focus on training in efforts to deliver ongoing improved services to members and providers. An update will be given on plans to return to the regular bi-weekly downtime of Thursdays 4:00 PM- 4:30 PM.
Providers are encouraged to use online automated services during downtime. The IVR and MATH portal are available to support claims and member eligibility information.
For more information, please contact Montana Provider Relations at (800) 624-3958 or (406) 442-1837 or email: MTPRHelpdesk@conduent.com. Thank you for understanding.
Information Reminder
Providers are able to access information 24/7 by calling Provider Relations at (800) 624-3958.
When the system answers, Providers choose Option 7. Option 1 is for pharmacies requesting unlock and Option 5 is for members.
OPTION 1: Last 5 PAYMENTS
OPTION 2: CLAIMS STATUS
OPTION 3: MEMBER ELIGIBILITY
OPTION 4: PROVIDER ENROLLMENT SUPPORT
OPTION 5: VALIDATE PROVIDER NUMBER
OPTION 6: GET EDI HELP
OPTION 7: WEB PORTAL PASSWORD RESET
We appreciate the work you do at all hours of the day and night to serve Montana Healthcare Program members. The IVR is there to help you get the information you need when you need it.
Online Training Available
Loma Romero, Provider Relations Field Rep, Conduent, Second Wednesday of every month at 10am Mountain Time (1 Hour)
• These trainings will be on the second Wednesday of every month at 10am. Providers must register for each occurrence they wish to attend.
• This is a general enrollment training not a series of trainings.
Monthly General Resources
Maria Gonzales, Provider Relations Field Rep, Conduent, First Wednesday of every month at 10am (MT) (1 Hour)
• Website Navigation
• Where to find forms & training material
• How to fill out an individual adjustment request form
• How to read a remittance advice
Monthly Billing 101
Maria Gonzales or Loma Romero, Provider Relations Field Rep, Conduent, Fourth Wednesday of every month at 10am (MT) (1 Hour)
• Preparing for Claim Submission
• Manage Affiliations
• Creating Templates an submitting claim on the Provider Services Portal
• How to read a remittance advice and complete claim adjustments
Documentation from a Reviewers Perspective
Recent Website Posts Announcements Forms Claim Instructions Claim Jumper Newsletters