Welcome to the Montana Healthcare Programs
Provider Information Website.
Provider Record NPI Updates
September 18, 2025
DPHHS is collaborating with BSW, SDMI, CFC and PAS providers to add NPI numbers to provider records. Emails are being sent to the program distribution lists with the information below. The file of records being reviewed is posted. The spreadsheet on file is now available. Going forward, DPHHS will update at least once a week as we get the information back from providers.
Who this effort affects:
Per the presentation for the team number rollout (see: February 2025 Team Number Rollout), Providers were to procure NPIs on the NPPES website, if they did not already have one. To facilitate collection, we have uploaded a file with all providers indicting those where we are missing their NPI. Column E on the spreadsheet on file will be yellow for those who are missing an NPI.
What to do:
If you see that there is information missing for your tax ID, then please send an email to HHSMPathTraining@mt.gov with your Provider ID, Name and the NPI number you would like associated. When all provider IDs under a single tax ID have the NPIs provided, the provider IDs will be added to a batch to have the NPI added to the record(s).
When to do this by:
Please respond by September 15, 2025. Once the NPI is in Optum for all records, the provider is requested to add the additional locations or settings not already enrolled (example Self-Direct or Agency Based if one is on file and the other is not and both are relevant). Thank you for your consideration. Reach out to HHSMPathTraining@mt.gov should you have any questions.
Revalidation List Updated
September 05, 2025
Provider Revalidation List
Temporary Expanded Provider and Member Support Call Center Downtime
August 21, 2025
The provider and member support call centers will have temporary expanded downtime. The downtime will be weekly. Thursdays 3:30 PM - 4:30 PM.
The expanded downtimes will be in place to focus on training in efforts to deliver ongoing improved services to members and providers. An update will be given on plans to return to the regular bi-weekly downtime of Thursdays 4:00 PM- 4:30 PM.
Providers are encouraged to use online automated services during downtime. The IVR and MATH portal are available to support claims and member eligibility information.
For more information, please contact Montana Provider Relations at (800) 624-3958 or (406) 442-1837 or email: MTPRHelpdesk@conduent.com. Thank you for understanding.
New Passport to Health Support Email Address
August 14, 2025
The contact email for the Passport to Health program has been changed.
Contact us at mtpassport@conduent.com for questions regarding:
- Passport program enrollment
- Passport program requirements
- Request to link or unlink providers to a Passport clinic
- Questions about the Passport referral process
- Update case load limit
- Updates to your Passport file, such as address or telephone number changes
- Terminate Passport enrollment
For more information regarding the Passport program, visit the Passport to Health webpage on the Montana Healthcare Programs Provider Information website.
Information Reminder
Providers are able to access information 24/7 by calling Provider Relations at (800) 624-3958.
When the system answers, Providers choose Option 7. Option 1 is for pharmacies requesting unlock and Option 5 is for members.
OPTION 1: Last 5 PAYMENTS
OPTION 2: CLAIMS STATUS
OPTION 3: MEMBER ELIGIBILITY
OPTION 4: PROVIDER ENROLLMENT SUPPORT
OPTION 5: VALIDATE PROVIDER NUMBER
OPTION 6: GET EDI HELP
OPTION 7: WEB PORTAL PASSWORD RESET
We appreciate the work you do at all hours of the day and night to serve Montana Healthcare Program members. The IVR is there to help you get the information you need when you need it.
Online Training Available
Loma Romero, Provider Relations Field Rep, Conduent, Second Wednesday of every month at 10am Mountain Time (1 Hour)
• These trainings will be on the second Wednesday of every month at 10am. Providers must register for each occurrence they wish to attend.
• This is a general enrollment training not a series of trainings.
Monthly General Resources
Maria Gonzales, Provider Relations Field Rep, Conduent, First Wednesday of every month at 10am (MT) (1 Hour)
• Website Navigation
• Where to find forms & training material
• How to fill out an individual adjustment request form
• How to read a remittance advice
Monthly Billing 101
Maria Gonzales, Provider Relations Field Rep, Conduent, Fourth Wednesday of every month at 10am (MT) (1 Hour)
• Website Navigation
• Where to find forms & training material
• How to fill out an individual adjustment request form
• How to read a remittance advice
Crista Friedli, DPHHS, September 25, 2025 at 10am MST (1 Hour)
ORP Enrollment Training
Maria Gonzales or Loma Romero, Conduent
• Thursday, September 4, 2025 at 9:00am
• Monday, September 8, 2025 at 2:00pm
• Thursday, September 11, 2025 at 9:00am
• Tuesday, September 16, 2025 at 2:00pm
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